AZK Group Co Id Refund Policy

1. Policy Overview

This Refund Policy applies to all purchases, orders, license requests, manual activations, digital product access, support services, product files, account-related services, and related transactions provided by AZK Group Co Id.

By placing an order, making payment, requesting activation, accessing product files, using the client portal, or contacting AZK for product support, the user acknowledges and agrees to this Refund Policy.

2. Nature of AZK Digital Products

AZK products are digital trading products, trading robot products, license-based tools, product files, product configurations, manual activation services, and related support materials.

Because AZK products are digital and may include product access, license activation, downloadable files, account-specific activation, private settings, technical support, or confidential product logic, refund eligibility is limited and must be reviewed carefully.

Once a digital product has been delivered, accessed, downloaded, activated, configured, or supported, the product may no longer be treated the same as a physical product that can be returned unused.

3. General Refund Rule

All sales of AZK digital products are generally considered final after order confirmation, product delivery, access provision, file delivery, license activation, or manual support has started.

Refunds are not automatically granted. Every refund request must be submitted through official AZK contact channels and will be reviewed case by case based on order status, delivery status, activation status, payment status, user conduct, product access history, and supporting evidence.

AZK Group Co Id reserves the right to approve, reject, partially approve, delay, or request additional verification for any refund request.

4. Eligible Refund Cases

Refunds may be considered only in limited situations, subject to manual review and verification by AZK Group Co Id.

4.1 Duplicate Payment

A refund may be considered if the same order was paid more than once by mistake and the duplicate payment can be verified through official payment records.

4.2 Product Not Yet Delivered or Activated

A refund may be considered if the product has not been delivered, accessed, downloaded, activated, configured, or supported, and the refund request is submitted before AZK begins product delivery or manual activation.

4.3 Product Unavailability Before Activation

A refund may be considered if AZK is unable to provide the purchased product or activation before any product access, file delivery, license activation, or support has started.

4.4 Verified Administrative Error

A refund or correction may be considered if a verified administrative error by AZK causes the wrong product or wrong license type to be processed, and the issue cannot reasonably be corrected through product replacement, license correction, or support resolution.

5. Non-Refundable Cases

Refunds will generally not be provided in the following situations:

• The product has already been delivered, accessed, downloaded, activated, configured, or supported.
• The license has been activated for a trading account, broker, server, or platform submitted by the user.
• The user changed their mind after purchase.
• The user purchased the wrong product, wrong license, or wrong account type due to not reading product information.
• The user no longer wants to use the product after receiving access or activation.
• The user expected guaranteed profit, fixed return, no drawdown, or risk-free trading.
• The user experienced trading loss, floating loss, drawdown, margin call, stop out, broker issue, VPS issue, spread issue, slippage, latency, or market volatility.
• The user used unsupported broker conditions, unsuitable account type, insufficient balance, high-risk settings, poor VPS quality, wrong platform, or incorrect setup.
• The user failed to follow product instructions, installation guidance, risk management guidance, or support advice.
• The user violated license rules, shared files, attempted resale, modified files, reverse engineered, abused support, or attempted unauthorized use.
• The user requested a refund after receiving product files, account access, product support, private settings, license activation, or confidential product information.
• The refund request is unsupported by sufficient evidence or cannot be verified through official AZK records.

6. License Activation and Delivered Products

AZK products may require manual license activation using user-submitted trading account information, such as account number, broker name, server name, platform type, product selection, or license package.

Once a license has been activated, linked, verified, or prepared for the user’s account, the product is generally considered delivered and non-refundable.

If the user submits incorrect account details, wrong broker information, wrong server name, wrong platform, or unsuitable trading account information, AZK may provide reasonable support or correction where possible, but this does not automatically create refund eligibility.

7. Trading Result, Profit Expectation, and Market Risk

Refunds will not be provided because of trading results, market performance, profit expectation, drawdown, floating loss, broker condition, account balance, risk setting, market news, volatility, or user trading decision.

AZK products, live statements, investor access references, historical MT4 references, SignalStart pages, screenshots, backtests, statistics, or any performance information do not guarantee future profit or identical results on every account.

• Past performance does not guarantee future results.
• Trading involves risk and may result in partial or total loss of funds.
• Different brokers, spreads, commissions, liquidity, execution speed, VPS quality, slippage, and latency may produce different results.
• Users are responsible for risk settings, lot size, account balance, broker selection, VPS quality, and trading decisions.

8. Copy Trading, Investor Access, and Third-Party Platforms

AZK may provide copy trading references, SignalStart links, investor access details, Myfxbook links, FXMerge links, ShowMyTrades links, broker references, VPS references, or other third-party platform information for transparency and user review.

Refunds will not be provided for issues caused by third-party platforms, broker execution, broker restrictions, payment provider delays, platform downtime, copy trading differences, follower settings, account compatibility, or user decisions made on third-party platforms.

Copy trading results may not match the leader account 100% because of spread, slippage, latency, execution speed, broker server, account balance, follower settings, and platform rules.

Users are responsible for reading and understanding third-party platform rules, fees, refund policies, risk disclosures, and technical requirements before using any third-party service.

9. Duplicate Payment, Failed Payment, and Transaction Errors

If a duplicate payment occurs, the user must contact AZK with complete proof of payment, order number, payment reference, payment method, transaction date, and any other required verification information.

AZK may verify duplicate payment claims with payment records, bank records, crypto transaction records, order logs, payment provider logs, or other available evidence.

AZK Group Co Id is not responsible for payment errors caused by wrong bank account, wrong wallet address, wrong crypto network, wrong transaction reference, blockchain congestion, third-party delays, user mistake, payment provider issue, or unauthorized transaction.

If a refund is approved for duplicate payment or verified transaction error, any payment gateway fee, bank fee, blockchain fee, exchange fee, administration fee, or third-party processing cost may be deducted where applicable.

10. Chargebacks, Payment Disputes, and Unauthorized Claims

Users must contact AZK Group Co Id first through official channels before initiating a payment dispute, chargeback, complaint, or third-party payment claim.

If a user initiates a chargeback, payment dispute, or reversal after receiving digital product access, product files, license activation, support, or confidential information, AZK may suspend product access, cancel license support, restrict client portal access, and submit evidence to the relevant payment provider.

Fraudulent, abusive, false, or bad-faith refund claims may result in refusal of service, cancellation of support, account restriction, license suspension, and other appropriate actions.

11. Refund Request Procedure

Refund requests must be submitted through official AZK contact channels. The user must provide complete and accurate information so AZK can review the request properly.

Required Information

• Full name or registered account name.
• Email address used for the order.
• Order number or invoice number.
• Product name and license type.
• Payment method and transaction reference.
• Clear reason for the refund request.
• Supporting evidence, screenshots, proof of payment, or relevant records.

Incomplete, unclear, unverifiable, or unsupported refund requests may be delayed or rejected.

12. Refund Review and Processing Time

AZK Group Co Id will review refund requests manually. Review time may depend on the completeness of user information, payment method, order records, activation status, admin availability, third-party payment provider response, and complexity of the case.

If a refund is approved, the processing method and timing may depend on the original payment method, bank processing time, payment provider policy, crypto network condition, administration requirements, or other third-party factors.

Approval of one refund request does not create an obligation for AZK to approve similar requests in other cases. Each refund request is reviewed individually based on its own facts and records.

13. Refusal, Suspension, and Abuse Prevention

AZK Group Co Id reserves the right to refuse a refund request if the request is inconsistent with this policy, violates the Terms & Conditions, lacks evidence, involves product access already provided, involves license activation already completed, or appears abusive, fraudulent, or made in bad faith.

AZK may suspend or restrict access to products, licenses, support, client portal, files, or related services if a user attempts refund abuse, unauthorized chargeback, false claim, product redistribution, license abuse, or other prohibited conduct.

Nothing in this Refund Policy limits AZK Group Co Id’s right to protect its intellectual property, license system, product files, business records, payment records, and legal rights.

14. Official Contact

For refund questions, order verification, duplicate payment reports, or product support, please contact AZK Group Co Id through official channels only.

• Company: AZK Group Co Id
• Email: admin@azk.co.id
• WhatsApp / Telegram: +62.811.51.4949
• Website: https://www.azk.co.id
• Office: Pondok Indah Office Tower 5 Lantai 12 Suite, Kota Jakarta Selatan, 12310, Indonesia.