AZK Group Co Id Privacy Policy
This Privacy Policy explains how AZK Group Co Id collects, uses, stores, protects, and manages personal information when visitors, clients, and users access our website, products, client portal, support channels, investor access information, or copy trading references.
1. Introduction
This Privacy Policy applies to the website, digital products, client portal, product pages, contact forms, support channels, investor access information, copy trading references, and related services operated by AZK Group Co Id.
By accessing our website, creating an account, placing an order, contacting support, requesting license activation, requesting investor access information, or using any AZK-related service, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect personal and non-personal information that is reasonably necessary to provide our website, digital products, account access, support, license activation, and related services.
2.1 Account and Contact Information
- Name or business name.
- Email address.
- Phone number, WhatsApp, or Telegram contact.
- Billing or order-related information.
- Client portal login and account information.
2.2 Order, Product, and License Information
- Product purchased or requested.
- License type selected, including Personal Lifetime License or IB Lifetime License.
- Order number, payment confirmation, invoice, and transaction reference.
- License activation data such as trading account number, broker name, server name, and platform type.
- Manual verification notes needed for product activation or support.
2.3 Technical and Website Usage Information
- IP address, browser type, device type, operating system, and approximate location based on technical data.
- Website pages visited, referring pages, timestamps, and interaction data.
- Cookies, cache data, security logs, and fraud prevention records.
2.4 Communication Information
- Messages sent through WhatsApp, Telegram, email, contact forms, or support channels.
- Support requests, troubleshooting notes, screenshots, files, or information voluntarily submitted by the user.
3. How We Use Information
AZK Group Co Id uses collected information only for legitimate business, operational, security, and support purposes related to our products and services.
- To process orders and provide official order confirmation.
- To create, maintain, and secure client portal accounts.
- To verify product purchases and license eligibility.
- To activate, manage, or support AZK digital product licenses.
- To respond to product questions, support requests, investor access requests, or copy trading inquiries.
- To provide important updates about products, policies, license status, security, or support.
- To improve website performance, security, user experience, and service reliability.
- To prevent fraud, unauthorized access, misuse, abuse, or illegal activity.
- To comply with applicable legal, accounting, tax, administrative, or regulatory obligations.
We do not sell personal data to third parties.
4. Legal Basis, Consent, and User Responsibility
We may process personal information when the processing is necessary for service delivery, order processing, client account management, license activation, support, security, legal compliance, or other legitimate business purposes connected with AZK products and services.
When users voluntarily submit information through our website, client portal, checkout process, email, WhatsApp, Telegram, or any support channel, the user confirms that the information submitted is accurate, lawful, and provided with proper authorization.
Users are responsible for keeping their own account credentials, email account, trading platform credentials, payment information, and communication channels secure. AZK Group Co Id is not responsible for loss or damage caused by user negligence, unauthorized sharing of credentials, compromised devices, or third-party account misuse.
5. Orders, Payments, and License Activation
When users purchase or request AZK digital products, we may collect and process information needed to confirm the order, verify payment, issue license access, and provide product support.
Payment processing may involve third-party payment providers, banks, crypto networks, financial institutions, or other transaction service providers. AZK Group Co Id may receive payment confirmation details, but we do not intentionally request or store sensitive payment credentials such as full card security codes or private crypto wallet keys.
License activation may require trading account information such as account number, broker name, server name, platform type, and product license selection. This information is used to verify eligibility, activate the product license, prevent unauthorized use, and provide support.
6. Trading Account Data, Investor Access, and Technical Support
AZK Group Co Id may collect limited trading account-related information for product activation, technical support, investor access requests, or product troubleshooting.
We do not require clients to publicly share their main trading password. If technical support requires temporary access, clients are responsible for deciding whether to provide access and should use safe, temporary, limited, or read-only access whenever possible.
Investor access data displayed on the website is intended for monitoring and transparency purposes only. Read-only access does not authorize trading, fund transfers, account modification, or any other account control.
AZK Group Co Id is not responsible for unauthorized access caused by client credential sharing, weak passwords, device compromise, broker-side issues, third-party platform issues, or actions outside AZK control.
7. Cookies, Analytics, and Website Technologies
Our website may use cookies, tracking technologies, analytics tools, cache systems, security tools, and similar technologies to improve website performance, security, user experience, and service reliability.
Cookies may help us remember user preferences, maintain login sessions, detect suspicious activity, analyze traffic, and improve website functionality. Users may disable cookies through browser settings, but some website features, client portal access, checkout flow, or account functions may not work properly without cookies.
8. Data Sharing and Third-Party Services
We may share limited information only when necessary for service delivery, security, support, payment processing, hosting, email delivery, analytics, legal compliance, or protection of AZK rights and users.
Third-party services may include website hosting providers, payment processors, email service providers, analytics tools, security tools, broker platforms, copy trading platforms, monitoring platforms, and communication platforms.
Third-party websites and platforms may have their own privacy policies, terms, data practices, and security standards. AZK Group Co Id is not responsible for the privacy practices, content, availability, accuracy, or security of external websites or third-party platforms.
We may disclose information when required by law, legal process, government request, dispute resolution, fraud prevention, security investigation, or to protect AZK Group Co Id, our users, our products, or our legal rights.
9. Data Security and Retention
We apply reasonable administrative, technical, and operational safeguards to help protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.
However, no website, digital platform, internet transmission, communication channel, or storage system can be guaranteed to be completely secure. Users acknowledge that they provide information at their own risk and are responsible for keeping their own credentials and devices secure.
We retain personal information only for as long as reasonably necessary for order records, license activation, client support, legal compliance, accounting, dispute resolution, security, fraud prevention, and business administration.
Some information may be retained even after account closure or deletion requests if retention is necessary for legal, tax, accounting, fraud prevention, security, dispute, or legitimate business purposes.
10. User Rights and Data Requests
Subject to applicable rules, verification, and lawful limitations, users may contact AZK Group Co Id to request:
- Access to certain personal information related to their account or order.
- Correction of inaccurate or incomplete personal information.
- Deletion of eligible personal information where legally and operationally possible.
- Restriction or objection to certain processing activities where applicable.
- Clarification about how personal information is used for AZK products and services.
We may need to verify the identity and authority of the requester before processing any privacy-related request. We may reject or limit requests that are unverifiable, excessive, unlawful, technically impossible, harmful to other users, or inconsistent with legal, tax, accounting, security, dispute, or legitimate business obligations.
11. Policy Updates and Contact Information
AZK Group Co Id may update this Privacy Policy from time to time to reflect changes in business operations, products, website features, security practices, legal requirements, or service structure.
Updated versions may be published on this page. Continued use of the website, client portal, products, or services after updates are published means users acknowledge the updated Privacy Policy.
Official Contact
For privacy questions, data requests, product support, or account assistance, please contact us through the official AZK Group Co Id channels below:
- Company: AZK Group Co Id
- Email: admin@azk.co.id
- WhatsApp / Telegram: +62.811.51.4949
- Website: https://www.azk.co.id
- Office: Pondok Indah Office Tower 5 Lantai 12 Suite, Kota Jakarta Selatan, 12310, Indonesia.
Need Privacy or Account Assistance?
Contact AZK Group Co Id through official channels if you need help with account access, order information, license activation data, privacy requests, or client support.